Fred. Olsen Cruise Lines wins prestigious customer service award for putting ‘Customers at the Heart of Everything’

Printed on : Saturday, October 17, 2020

Fred. Olsen Cruise Strains has been named the corporate that places its ‘Clients on the Coronary heart of Every thing’ on the famend CXAwards for customer support final night time.

Not a journey business award, Fred. Olsen was up in opposition to some large names in the identical class, together with the AA, Luton Airport, Ligentia, Aspen Healthcare and Mears Group.

Fred. Olsen was shortlisted for the award in September for its customer-focused method, together with its Digital Cruising programme and Plain Crusing Assure, however was topped winner following a reside presentation to a panel of judges yesterday.

The judges praised the efforts Fred. Olsen had made to go ‘above and past’ to speak with their company at a time of a lot uncertainty for the journey business as an entire.

Clare Ward, Director of Product and Buyer Service at Fred. Olsen Cruise Strains, mentioned:

“It’s a large honour to win this award. The truth that we now have stood out for our exemplary customer support in what has been an extremely difficult 12 months for the journey and cruise business simply reveals the efforts we now have been taking to place our company first.

“Up to now seven months, we now have transported our company just about to any variety of locations as a part of our digital cruise programme, bringing them the thrill of crusing at a time when bodily journey was not an possibility.

“We launched our Plain Crusing Assure to make visitor choices clear and simple to know for cancelled sailings, and simply yesterday relaunched this with a larger focus for 2021.

“We have now additionally acquired so many fantastic feedback from our company, thanking the group on how we now have dealt with the refund course of below difficult circumstances.

“However most of all, we put ourselves of their sneakers, and we by no means stopped speaking.

“To win any award is at all times a really proud second for our group right here, however to win the ‘Clients on the Coronary heart of Every thing’ Award, going up in opposition to many different sectors and industries, is a very unbelievable achievement for us all.”

The award comes after Fred. Olsen was named the ‘Finest Cruise Line’ on the Group Leisure and Travel Awards 2020 – for the ninth 12 months in a row – earlier this month.


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